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FAQ

Frequently Asked Questions

With Clutch you can buy, sell, or finance your next car 100% online. Once you find a car you like, click ‘Start Purchase’ to begin the checkout process. You can finalize the paperwork and confirm delivery entirely online, but our Customer Advisors are here to help at every step of the way. Following delivery, our 10-Day Money-Back Guarantee begins, which means that if you change your mind during those first 10 days, you’ll get your money back. No questions asked.

Every one of our cars goes through a detailed 210-point inspection and reconditioning process to ensure they are safe to drive and squeaky clean.

Vehicles sold in Ontario include a valid Safety Standard Certificate (SSC), regulated by Ontario government.

Vehicles sold in Atlantic Canada include a valid Motor Vehicle Inspection (MVI), regulated by the Nova Scotia government. Through a reciprocal agreement, the provinces of New Brunswick and Prince Edward Island honour the Nova Scotia inspection sticker, so no additional certification is required to register your vehicle in these provinces.

is proud to break industry norms by offering transparent pricing for all of our customers. We have no hidden fees – all of our prices are no-haggle and any fees are disclosed upfront. The price you see when you place your deposit is the price you can expect to pay for the vehicle. No surprises.

Below are the services we offer which have fees attached:

  • Delivery Fee: We offer the convenience of delivering your vehicle directly to your door, with a fee based on the distance we need to travel. This covers fuel costs and our Field Specialists, who will be happy to show you around your vehicle and answer any questions you may have. If you’d rather avoid this fee, you’re welcome to visit one of our retail facilities and pick up your vehicle at no cost.
  • Shipping Fee: Shipping fees cover the cost of transferring a vehicle between large urban centers. For example, a shipping fee applies when moving a vehicle from Toronto, Ontario, to Halifax, Nova Scotia. Shipping fees are separate from delivery fees, which cover last-mile delivery to your door. These fees are generally non-refundable, as they cover the cost incurred to physically move the vehicle. To avoid this fee, consider browsing vehicles already in your local market or traveling to pick up your vehicle.
  • Admin Fee (Nova Scotia, Prince Edward Island, New Brunswick only): This fee covers the cost of our 210-point inspection, 30 day Temporary Permit and Motor Vehicle Inspection Sticker.

Over 95% of the vehicles listed on Clutch come from customers who sold or traded in their cars. Every vehicle we sell undergoes a rigorous 210-point inspection to ensure it meets our high-quality standards. Only the best make it to Clutch—those that don’t meet our standards are sold through wholesale channels.

Clutch offers a seamless, transparent, and hassle-free car-buying experience from the comfort of your home—with a broad selection of high-quality used cars, delivery to your door in a matter of days, and a 10-Day Money-Back Guarantee. All of our cars undergo a rigorous 210-point inspection and reconditioning process and can be covered under our optional 3-month Protection Plan. We also offer financing and extended warranty packages. What’s not to love?

 

 

 

By removing the overhead costs that come with the traditional car dealership model, like fancy showrooms and commission-based salespeople, we are able to pass those savings on to you!

 

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